Epson Printer Can’t Scan? Update Drivers and Software First

Is your Epson printer not scanning anymore? You're not alone. Many Epson users face scanning issues—especially after a recent operating system update, Wi-Fi change, or printer software glitch. Before you panic or assume your device is broken, there’s one crucial thing you should do first: update your printer drivers and scanning software.

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In many cases, outdated or corrupted drivers are the hidden culprit behind Epson scanning problems. Whether you're using Windows 10, Windows 11, or macOS, this guide will walk you through the process of fixing scanning issues by updating your Epson printer drivers and scanning software step-by-step.

🧩 Why Epson Printers Stop Scanning

Your Epson printer may stop scanning for a number of reasons, including:

Outdated or incompatible scanner drivers

Missing Epson ScanSmart or Epson Scan software

Operating system updates (especially Windows 11 or macOS)

Corrupt driver installation

Poor Wi-Fi or USB connection

Misconfigured scanner settings

Firewall or antivirus blocking scanner access

The most common—and often overlooked—fix is a simple driver and software update.

🔄 Step 1: Identify Your Printer Model and Operating System

Before updating, you need to know:

Your Epson printer model (e.g., ET-2800, WF-2850, XP-4100)

Your operating system and its version (e.g., Windows 10 64-bit, macOS Monterey)

You can check this by:

Looking at the printer's front panel or label

On Windows: Go to Settings > System > About

On Mac: Click the Apple menu and select About This Mac

🌐 Step 2: Visit the Official Epson Support Website

Go to: https://www.epson.com/Support

Enter your printer model in the search bar.

Select your printer from the list.

Choose your operating system from the dropdown menu to get compatible drivers and utilities.

📥 Step 3: Download the Latest Drivers and Software

You’ll typically see several downloads available:

Printer Driver – Allows your PC to communicate with the printer

Scanner Driver / Epson Scan Utility – Specifically needed for scanning

Epson ScanSmart – User-friendly software for managing scans

Firmware Updater – Keeps the printer’s internal software up to date

Important: Make sure to download both the printer driver and scanner driver to ensure full functionality.

🖥️ Step 4: Install or Update Drivers on Windows

Double-click the downloaded .exe file.

Follow the on-screen instructions.

Choose Replace or Update existing installation when prompted.

Restart your computer after installation.

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✅ Verify Scanner Installation:

Go to Control Panel > Devices and Printers.

Right-click on your Epson printer > Start Scan to test if it's working.

You can also open Epson Scan or ScanSmart from the Start menu to begin scanning.

🍎 Step 5: Install or Update Drivers on macOS

Open the downloaded .dmg file.

Run the installer and follow the steps.

Restart your Mac after installation.

✅ Verify Scanner Installation:

Go to System Preferences > Printers & Scanners.

Remove and re-add the printer to refresh driver settings.

Open Image Capture, Preview, or Epson ScanSmart to test scanning.

🔧 Step 6: Troubleshoot If Scanning Still Doesn’t Work

If your Epson printer still won’t scan after updating drivers, try the following:

🛠 Restart Devices

Turn off your printer, router, and computer.

Wait 30 seconds and turn them back on.

🛠 Check Scanner Connection

If you're using Wi-Fi, make sure the printer is on the same network as your PC.

For USB, try a different port or cable.

🛠 Reset Epson Scan Settings (Windows)

Open Epson Scan Settings.

Make sure the correct scanner model and connection type is selected.

🛠 Disable Firewall Temporarily

Sometimes, security software may block scan operations.

Temporarily disable your firewall and antivirus to test.

📱 Optional: Use the Epson Smart Panel App (Mobile Scanning)

Epson also offers the Smart Panel App for mobile devices:

Download from Google Play or Apple App Store

Connect your Epson printer over Wi-Fi

Scan, save, and share directly from your phone

This is a handy workaround if you can’t get your desktop scanning to work.

🆘 When to Contact Epson Support

If you’ve updated all software and still can’t scan, it might be time to reach out to Epson support.

Contact Options:

Live Chat & Email: www.epson.com/Support

Have your printer model, OS version, and issue details ready when contacting support.

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✅ Conclusion

If your Epson printer can’t scan, the most effective first step is to update your drivers and scanning software. Incompatible or outdated software is one of the leading causes of scanning problems, especially after OS upgrades.

Following the steps in this guide should get your scanner working again—without the need for tech support or expensive repairs. Keep your drivers updated regularly to avoid similar issues in the future and enjoy smooth, reliable scanning with your Epson device.